How to issue an EMD in Galileo?

How to issue an EMD in Galileo?: To issue an EMD (Electronic Miscellaneous Document) in Galileo, you can follow these steps:

Open the Galileo software: Launch the Galileo application on your computer. Log in with your credentials to access the system.

Retrieve the PNR: Use the appropriate Galileo command to retrieve the Passenger Name Record (PNR) associated with the EMD issuance. For example, you can use the “RT” command followed by the PNR to retrieve the reservation details.

How to issue an EMD in Galileo?

Enter the EMD issuance mode: Once the PNR is retrieved, enter the EMD issuance mode by using the Galileo command specific to your version and configuration. This command typically starts with “EM” or “EMD.”

How to issue an EMD in Galileo?

Select the EMD type: Determine the type of EMD you want to issue, such as a baggage fee, seat selection, or any other applicable service. Use the Galileo command to specify the EMD type.

Provide required details: Enter the necessary information for the EMD issuance, such as passenger details, service description, pricing, payment method, and any additional required data. Follow the prompts and enter the relevant commands to provide the required details accurately.

Verify the EMD details: Review the EMD details displayed on the screen to ensure accuracy and completeness. Make any necessary corrections or adjustments if needed.

Issue the EMD: Once all the required details are correctly entered, issue the EMD by using the appropriate Galileo command. This command will vary depending on your specific Galileo version and configuration.

Confirm the issuance: After issuing the EMD, verify that it has been successfully generated by checking the confirmation message or receiving the EMD document.

To issue an EMD-S (Standalone Electronic Miscellaneous Document) for payment of non-segment related services and fees, such as penalty fees, group deposits, and more, you can follow these guidelines:

1. Understand the purpose of EMD: An Electronic Miscellaneous Document (EMD) is utilized to make payments for additional services not covered by the electronic ticket. It can be classified into two types:a. Segment related additional services: For ancillary services, an EMD-A document is used for payment. Refer to EMD-A and the process of working with ancillary services for more information.b. Additional transactions unrelated to segments: In cases involving change fees, group deposits, or other non-segment services, a “Standalone EMD” or EMD-S is used for payment.
2. Verify the requirement of an electronic ticket: In most instances, you need to issue an electronic ticket prior to issuing an EMD-S, depending on the specific transaction or fee. To confirm the process, access the EMD information page of the relevant airline in the Knowledge Base. Simply enter “EMD XX” (where XX represents the airline code) in the search bar.

By adhering to these instructions, you can successfully issue an EMD-S for payment of non-segment related services and fees. It is essential to consult the specific carrier’s guidelines and consult the Knowledge Base for any additional information regarding the EMD process.

Remember that the exact commands and steps may vary depending on your Galileo system setup and configuration. Consult the Galileo user guide, documentation,

STEPS TO ISSUE AN EMD-S

Step 1 – Create BF and issue ticket (if required)

Step 2 – Create Service (SVC) Segment

To issue an EMD-S, a service segment is added to the PNR which includes the details of the service or fee. This can be entered using a manual format (see below) or using the Create Service Segments screen from:

Flex Windows from the Edit (pencil) icon in the PNR viewer and then Create Service Segments

Classic Windows from the PNR menu and then selecting Create Service Segments

The following screen displays:

1. Select the passenger’s name for whom the service or fee applies or select All Passengers to add a service segment for each passenger.
2. Select the relevant segment OR enter the airline, date, departure, and arrival city codes.
3. Select the appropriate Reason Code from the drop-down menu. Note: only the codes that are applicable for the airline that was selected are displayed.

Once the code is selected, the Description Override box displays:

Change or add text in the description box if required.

Please note that some airlines may require specific description information. Check the EMD carrier information page in the knowledge base (EMD XX) or contact the airline.

How to issue an EMD in Galileo2

1. Enter the service/fee amount per passenger in your local currency.

Example of deposit for group on EK:

1. Click SUBMIT

1. R.P+ER

The SVC segment is added to the Booking File:

1. Repeat steps a-f for each additional SVC required.
2. 

Step 3 – Issue the EMD-S

To issue and EMD, you can use the EMD Manager or a manual format. For more information on the EMD Manager, refer to Using the EMD Manager.

Example formats:

Additional format examples can be found here or the help page: H/EMD

Example system response:

After the EMD-S has been issued, the status of the SVC segment is changed from EK to HI and EMD number is added:

Most airlines receive notification when an EMD-S is issued for an SVC service…HOWEVER…in some cases, particularly for deposit down payments (e.g., groups), the airline requires you to add an OSI with the EMD number. Please refer to the airline EMD fact sheet for specific instructions and formats.

ADDITIONAL INFORMATION REGARDING GROUPS

You can issue an EMD against a Corporate Group name with the /NG modifier.

Example format: 0SVCSAEK1JNB20JAN-NG/D/997/DEPD/100.00

Note: The /NG modifier can only be used in Galileo and only if there are no passenger names in the booking yet.  Please refer to the airline EMD fact sheet for specific instructions and formats or to check with the airline directly.

Most airlines require the EMD number entered in the group PNR.

For example: SI.AF*EMD 0579990123456

Additional information might be required – for example an additional OSI with date and number of passengers or an Endorsement entered when issuing the EMD. Please refer to the airline EMD fact sheet (EMD XX) for specific instructions and formats or check with the airline directly.

REASON FOR ISSUANCE CODES (RFIC)

The RFICs are compliant with the IATA standard. The following Reason-For-Issuance codes (RFIC) for EMD are currently used by IATA and the airlines:

Note: RFIC codes may vary between airlines for the same request.  For example, the RFIC code and sub code for the change fee may differ depending on the ticketing airline.